Arrival
Calls and forms reach the firm, but nobody can say how many, from where, or for which case types.
More inquiries are not automatically better inquiries.
I review how calls and forms reach your team, how spam and unsuitable inquiries are identified, and whether routing and follow-up processes help staff respond appropriately.
Part of Stage 03 of the acquisition system. Browse all services.
Incoming inquiries, sorted
Calls and forms reach the firm, but nobody can say how many, from where, or for which case types.
Spam, wrong-practice-area and unsuitable inquiries sit in the same queue as the cases you want.
The right person does not always see the right inquiry quickly enough to respond well.
Without a clear process, good inquiries go quiet and the firm cannot see where they stalled.
Not sure which leak point is yours? The Injury Intake Leak Audit is built to find out.
The path from the moment someone reaches out to the moment a person at your firm sees it.
How the firm tells a real prospective client from noise.
Whether the right inquiry reaches the right person.
Whether staff are guided to respond appropriately, and whether the firm can see what happened next.
The work starts with what is actually happening at your firm, not a generic checklist.
I look at how calls and forms currently reach your team and what happens to them afterwards.
I identify spam, unsuitable inquiries, routing gaps and follow-up weaknesses, and what your available data does and does not show.
Improvements are prioritized according to your case-selection goals, your staff capacity and your commercial objectives.
Routing, filtering and follow-up changes are implemented under the agreed scope, then reviewed against the data available.
Not a guarantee of signed cases. Outcomes depend on many factors outside my control. I commit to the agreed work and honest reporting.
Not a replacement for your intake team. The aim is to help your staff respond appropriately, not to remove human judgment from intake.
Not legal advice. Case acceptance and advertising decisions remain with your attorneys and your applicable professional rules.
Standards for claims and evidence are set out on Proof & Standards.